Return & Refund Policy

✔ Eligibility for Returns

To be eligible for a return, please make sure that:

• You contact us within 7 days of receiving your order.
• The product is unused, unopened and sealed, with its original packaging and labels intact.
• You have your order number or proof of purchase.
• The return request is approved by our support team before you send anything back.

🎁 Damaged, Defective or Wrong Items

If your order arrives damaged, leaking, defective, or you receive the wrong product, we will send a free replacement or issue a full refund, whichever you prefer.

• Contact us within 48 hours of delivery.
• Send clear photos or a short video of the product and the parcel.
• We cover the return shipping cost for these cases.

🚫 Items We Cannot Accept

For hygiene and safety reasons, the following cannot be returned:

• Opened, used or partially used hair oils and oral supplements.
• Products with broken seals or tampered packaging.
• Items returned after the 7-day return window.
• Products damaged due to misuse or improper storage.
• Items bought during clearance sales, unless defective.

🧭 How to Return an Item

1. 1

   Contact us

   Email or WhatsApp us with your order number, the reason for return, and photos if applicable.

2. 2

   Get approval

   Our team will review your request and reply within 24–48 hours with return instructions.

3. 3

   Pack & ship

   Securely pack the item in its original packaging and send it to the address we provide.

4. 4

   Refund or replacement

   Once we receive and inspect the product, we will process your refund or send a replacement.

💳 Refunds

After your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds are processed within 5–7 working days.
• Refunds are sent to your original payment method, or by bank transfer / mobile wallet for Cash on Delivery orders.
• Original shipping charges are non-refundable, except for damaged or incorrect items.

🚚 Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs. For damaged, defective or incorrect items, OG covers the return shipping.

❓ Frequently Asked Questions